Another Great Experience - Purchased a Hot Springs Gleam three years ago, which we grew out of. Traded it in on another Hot Springs spa. Darryl in sales and Cary in service were exceptional. Spa techs over the years have always been professional, friendly, informative and very efficient. This is our fourth Hot Springs spa (we've moved many times and had to leave spas with the homes we were in) - very reliable and easy to care for. And since we've lived in NEO, Ohio Pools & Spas has always been there to take care of any issues with their excellent customer focus and service. A very satisfied customer, thank you!