Outstanding customer service at the Great Northern location! Ben just left my house after spending much of the morning showing me (a first-time spa owner) how to empty, refill and balance my (wonderful) Embrace spa water, as I had never done it before. He could not have been more helpful, informative, honest, personable, hard-working...I wanted to adopt him by the time he left! I now feel confident I can handle it myself in the future. BUT, if not, I will absolutely call Ben! He's a keeper. Your entire Great Northern staff have all been helpful, knowledgeable (Don is a walking textbook; awesome) and just so friendly. You guys are stuck with me now... Thanks, Ben & Co.. You're the best!