Customer Service

Hours
Monday – Friday: 8:00am – 5:00pm
Saturday: 8:00am – 12:00pm
Sunday: Closed

Contact Information
(330)494-7755 ext 4
Toll free: (877) OHIO-SPA (644-6772) ext 4
E-mail:
mkbaldwin@ohiopools.com – Mike Baldwin, Service Manager
mmlester@ohiopools.com - Matt Lester, Office Manager
llvanmetre@ohiopools.com – Laura VanMetre , Coordinator

Our service department is here to answer any questions you have regarding your Ohio Pools and Spas product. If you can’t find what you need on our website, then please our service request and we will be in touch with you shortly.

Mission Statement & Qualifications

Mission Statement

Our service department strives to combine our owner’s ideals of integrity and quality with efficient results that guarantee customer satisfaction. We are committed to excellence and pride ourselves in abiding by the highest standards of professionalism and performance. Our goal is to surpass the expectations of all the customers we serve.

Our Service Team Qualifications

With a combined total of over 90 years of experience, extensive training, and participation in certification programs provided by our manufacturers, our service team is qualified for and dedicated to providing our customers with the best service in Northeast Ohio.